Refund policy

What can I return?
● Everything except – Pre Order products that are customized & Sale products
● All returnable products should have its original packing, labels & tags intact. It should be unused and
in a saleable condition
● Returns must be initiated within 10 days from delivery date

How can I return eligible products?
● You can simply login to your LittleCheer account and schedule a free reverse pick up
● Alternately you can email us at support@littlecheer.com within 10 days of receiving the product.
Please mention your order number and the product you want to return in the email.
● For pincodes that do not have the reverse pickup facility, you would need to send the products back
to us at your own expense. Return address: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

When will I get my refund?
● Once we receive the return, the product(s) will go through a quality check
● After the product passes the quality check, we will issue a refund to the original mode of payment
● It may take up to 7-10 business days for the refund to reflect in your account
● Any shipping charges, customs duty / taxes are not refundable
 
What if I have received a faulty/defective product?
We are super diligent about our quality checks. In a rare case if you receive a faulty/defective product,
please email us within 48 hours of receiving the product. Please include your order number and clear
images of the defect in the email.
 
What if I received a product that does not match my customisation request?
We quality check every product before it is packaged. Customisations are double checked by a dedicated
team. In a rare case if you receive a product that does not match the customisation request, please
email us within 48 hours of receiving the product. Please include your order number and clear images of
a tape measure on top of the product.

Good to know:
● We follow a standard international size chart for making kids garments
● Product measurements can vary by 1-2 inches since the method of taking measurements is variable
● If body measurements are provided for customization then the outfit can be up to 3 inches more
than body measurements for girls and up to 5 inches more than body measurements for boys

Do you offer exchange of sizes?
The exchange option is not available. Nevertheless, you can always return eligible products within the
return period and place another order for the size you need.

How can I cancel my order?
● Pre-Order / Customized products can be cancelled only within 24 hours of placing the order
● All other products can be cancelled until the order is shipped
● Please email us at support@littleCheer.com in case you want to cancel your order. Please include the
order number and the product(s) you wish to cancel in the email 

Other Good to Know Things
● Product images are professionally clicked due to which sometimes the colour of the actual product
may vary from the image
● In case a product is missing from your shipment please email us within 24 hours of the receipt of the
shipment for us to investigate further